🔄 Refund Policy
Last Updated: August 16, 2025
30-Day Money-Back Guarantee
We stand behind our platform with a comprehensive 30-day money-back guarantee for all paid subscriptions. Your satisfaction is our priority.
1. Refund Eligibility
Eligible for Full Refund:
- Within 30 Days: All paid subscriptions (Pro, Pro Yearly, Enterprise) purchased within the last 30 days
- Technical Issues: Platform downtime exceeding 48 hours in a billing period
- Feature Unavailability: Promised features not delivered as described in subscription plan
- Account Issues: Unable to access your account due to our technical problems
- Duplicate Payments: Accidental multiple charges for the same service
Not Eligible for Refund:
- Free plan users (no charges made)
- Subscriptions purchased more than 30 days ago
- Accounts suspended for policy violations
- Requests made after extensive platform usage (>50 hours of editor time)
- Student plan discounts (special terms apply)
2. Subscription-Specific Policies
Pro Plan (₹2,999/month or $29.99/month):
- Full refund available within 30 days of purchase
- Pro-rated refunds for annual subscriptions
- Immediate access revocation upon refund approval
Pro Yearly Plan (₹29,999/year or $299/year):
- Full refund within 30 days of purchase
- Pro-rated refunds calculated monthly after 30-day period
- Minimum 6-month usage required for partial refunds
Student Plan (₹999/month or $9.99/month):
- 14-day money-back guarantee
- Student verification required for eligibility
- Academic calendar considerations apply
Enterprise Plan (₹99,999/year or $999/year):
- Custom refund terms in enterprise agreement
- 60-day evaluation period with full refund
- Pro-rated refunds for contract terminations
3. Refund Process
How to Request a Refund:
- Contact Support: Email support@codehubpro.org with "Refund Request" in subject
- Provide Information: Include account email, subscription details, and reason for refund
- Verification: Our team will verify your account and eligibility
- Processing: Approved refunds processed within 5-7 business days
- Confirmation: Email confirmation sent once refund is issued
Required Information for Refund Requests:
- Account email address
- Subscription plan name and billing date
- Reason for refund request
- Transaction ID or payment reference
- Preferred refund method
4. Payment Method Refunds
Razorpay (INR Payments):
- Refunds processed to original payment method
- Credit card refunds: 5-7 business days
- Net banking refunds: 7-10 business days
- UPI/Wallet refunds: 1-3 business days
International Payments (USD):
- PayPal refunds: 3-5 business days
- Credit card refunds: 5-10 business days
- Bank transfer refunds: 7-14 business days
5. Partial Refunds and Credits
In certain circumstances, we may offer partial refunds or account credits:
- Service Interruptions: Credits for documented downtime periods
- Feature Limitations: Partial refunds if core features become unavailable
- Plan Downgrades: Pro-rated credits when switching to lower-tier plans
- Billing Errors: Corrections and credits for incorrect charges
6. Dispute Resolution
If you disagree with our refund decision:
- Appeal Process: Email appeals to management@codehubpro.org
- Review Period: 14 days for management review
- Final Decision: Management decision is final for refund disputes
- Alternative Resolution: Consider account credits or service extensions
7. Cancellation vs. Refund
Important Distinction:
- Cancellation: Stops future billing, access continues until period ends
- Refund: Returns money paid, immediate access revocation
- Choose Wisely: Consider your needs before requesting refunds vs. cancellations
8. Automatic Refunds
Automatic refunds are processed in these situations:
- System-detected duplicate charges within 24 hours
- Payment processing errors resulting in overcharges
- Technical failures during checkout completion
- Currency conversion errors exceeding 5% variance
9. Enterprise and Custom Agreement Refunds
Enterprise customers with custom agreements follow specific refund terms outlined in their contracts. These may include:
- Extended evaluation periods (60-90 days)
- Quarterly refund review meetings
- Service level agreement (SLA) refund clauses
- Custom pro-ration formulas for contract modifications
10. Policy Updates
This refund policy may be updated to reflect changes in our services, payment methods, or legal requirements. Users will be notified of significant changes via email and platform notifications.
Note: This policy is designed to be fair and transparent. We reserve the right to make exceptions in extraordinary circumstances to ensure customer satisfaction while protecting against abuse.
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